Privacy Policy
Your privacy is important to us. Virtual Store Medical Company's policy is to respect your privacy regarding any information we may collect while operating our website. Accordingly, we have developed this privacy policy for you to understand how we collect, use, pass on, and disclose personal information. By agreeing to the terms and conditions, you consent to the collection of personal information to the extent necessary for use by Virtual Store Medical Company, and thus you agree to the collection of data. Here is a summary of the privacy policy:
- We will collect personal data by lawful and fair means, with the knowledge or consent of the person concerned when necessary.
- Before or during the collection of personal data, we will identify the purposes for which the data is being collected.
- We will collect and use personal data solely for those purposes specified by us and for other ancillary purposes, except with the consent of the person concerned or as required by law.
- Personal data should be relevant to the purposes
Returns and Exchanges
Express Products
If you wish to return a product, it must meet the following conditions, and we will either exchange it for you or refund your money. The purchase invoice is required to provide return and exchange service within 14 days from the date of purchase.
The store's approval for the return request is necessary.
Products that are damaged or used cannot be returned.
Purchases made through medical insurance cannot be returned.
You can return or exchange what you have purchased according to the following conditions: If the order is canceled before delivery, the full purchase amount will be refunded, including delivery fees, to the same credit card used within 7-14 working days. If the order is returned or exchanged after delivery, the full purchase amount will be refunded to the same credit card used within 7-14 working days without refunding the delivery fees since the service was utilized.
To return or exchange purchased products, a request must be raised within 14 days of the purchase.
In the case of returning 1+1 or 2+1 offers or a discount on the second item, the entire offer set must be returned.
In the case of returning promotional items, the entire promotional set must be returned at the value during the offer.
The purchase invoice is required to provide return and exchange service within 7 days from the date of purchase.
Items must be in their original condition without any changes (such as color change or damage).
If the order is canceled before delivery, the full purchase amount will be refunded, including delivery fees, to the same credit card used within 7-14 working days.
The situations in which we do not accept product returns or exchanges are:
- If the barcode is removed or erased.
- Items that require special storage conditions.
- Products of a personal use nature cannot be returned or exchanged.
- Medical clothing for public health preservation.