About MediStore:

MediStore is a cutting-edge healthcare marketplace designed to revolutionize the way individuals, medical professionals and healthcare facilities procure essential supplies and equipment as well as cosmetics and healthy food needs. MediStore offers an intuitive and secure online marketplace where users can browse, compare, and purchase a wide range of medical products, from diagnostic tools and surgical instruments to everyday healthcare essentials, as well as a wide range of cosmetics and healthy food options. Tailored to meet the needs of clinics, hospitals, healthcare providers and individuals in Saudi Arabia and beyond, MediStore ensures a seamless procurement experience by offering reliable product quality, competitive pricing, and efficient delivery services. By leveraging innovative technology and a deep understanding of the healthcare sector, MediStore aims to streamline operations and enhance care delivery for medical institutions & individuals in the region.

MediStore’s Vision:

As part of Unihealth’s healthcare solutions, MediStore aims to become the leading digital marketplace for healthcare procurement, empowering medical professionals, institutions and individuals with seamless access to high-quality, affordable, and innovative medical products. MediStore envisions a future where technology bridges the gap between healthcare providers and suppliers, fostering efficiency, transparency, and reliability in every transaction. By continuously innovating and adhering to the highest standards of service, MediStore strives to play a pivotal role in advancing global healthcare accessibility and excellence.

1. Terms & Conditions:

By using and accessing the website www.medistore.com.sa, you acknowledge and agree to abide by these terms, and you agree to comply with all applicable laws and regulations and acknowledge that you are responsible for compliance with any local laws. If you do not agree to any of these terms, you are not allowed to use or access this website. All materials on this site are protected by applicable copyright laws and trademark protection laws. If you do not agree to these terms, do not access or use the site, participate, or disclose any personal information to us.

No Professional Health Care Advice

Products and claims about specific products on or through the site have not been evaluated by the Saudi Food and Drug Authority and are not approved to diagnose, treat, cure, or prevent any diseases. The site is not intended to diagnose or treat any disease or provide medical advice. Products, services, information, and other content provided by the site directly or through links to external sites are for informational purposes only. Please consult a doctor or other healthcare professional regarding any medical diagnosis or treatment options. The information available on the site and on websites available via links, in addition to information regarding medical or health conditions, treatments, or products, may be provided in summary form. The information available on the site, including any product labels or packaging, should not be considered a substitute for professional medical advice. The site does not recommend self-management of health issues. The information available on the site is not exhaustive and does not cover all diseases, ailments, medical conditions, or their treatment. If you have any questions about such issues, contact your healthcare professional immediately; do not delay seeking medical advice based on information you may have read on the site. Links to or access from third-party websites or resources are not an endorsement of any information, products, or services. We do not bear any responsibility for the content or performance of any third-party website. Use of any third-party website is at your own risk. You should not use the information or services available on the site to diagnose or treat any health problems or prescribe any device or other treatment. You should always consult your healthcare professional and read the information provided by the manufacturer with the product and any labels or packaging before using any medical device, supplies, or equipment, or before starting any exercise or dietary program or beginning any treatment for health problems. People are different and may react differently to various products. You should consult your doctor. Comments posted on any site forum by staff or site users express their own opinions exclusively and personally and do not represent our official claims or express our opinions or positions. Product ratings recommended by current or former staff or site users express their personal opinions only and are not a substitute for proper medical care or advice from a healthcare professional. We do not bear responsibility for any information available on the site regarding recommendations for dietary supplements for any health purpose. Always check the product label or packaging before using the product. If there are any discrepancies, customers should follow the instructions on the product label or packaging without any liability on us. You should contact the manufacturer directly to clarify any details on the label and packaging and the recommended use.

MediStore strives to ensure the accuracy of images and information for all products; however, there may occasionally be changes in ingredients or in the external packaging from the manufacturer. These are continuously updated without affecting the quality of the products. We recommend that you read the warnings, precautions, and instructions for use of each product before using it, and not rely solely on the information provided by the Virtual Medical Warehouse.

Your use of the platform means your full acceptance of these terms and conditions, and it is the sole responsibility of the user to read and review them separately.

Use and Termination

By using our site, you acknowledge and agree that you are at least eighteen (18) years old or older and that you are fully capable and qualified to agree to use the site. If you are under 18 years old, you are not allowed to use this site except with the involvement of a parent or guardian.

A- Account Setup and Use

You are required to create an account on the site to use certain features such as purchasing. You agree to provide accurate, true, complete, and current information about yourself as requested by the site and to update this information as soon as possible to maintain its accuracy, truthfulness, completeness, and currency. If you provide inaccurate, false, incomplete, or outdated information, or if we determine at our sole discretion that this information is inaccurate, false, incomplete, or outdated, we reserve the right to terminate your account and block any or all of your current or future use of the site. During the registration process, you will create a username and password. You are responsible for maintaining the confidentiality of your account and password, and you agree to notify us immediately of any unauthorized use of your account, password, or any other security breaches by ensuring that you log out of the account after each session. You also agree to be responsible for all changes resulting from unauthorized use of your account. We do not bear any responsibility for your failure to comply with this section.

B- Use of the Site

You agree to use the site for lawful purposes only and are responsible for your use and communications on the site. You agree not to post or transmit any illegal, offensive, obscene, lewd, or otherwise inappropriate materials of any kind, including any materials that encourage illegal behavior or behavior that may infringe upon the intellectual property rights of others or violate any local, regional, or international laws that may interfere with the normal operation and use of the site or violate those rights. You agree not to access the site by any means other than those provided through the official interface of the site. Displaying or operating the site or any information or materials contained therein within frames or through any similar means on another website without our prior authorization is prohibited. You must comply with any links permitted to the site with applicable laws, rules, and regulations.

D- Termination of Account

We reserve the right to terminate any account if we consider your request fraudulent or if your credit card is disputed. You agree that we may suspend or terminate your access to all or part of the site

with or without notice based on any conduct you engage in that we consider, at our sole discretion, to be unlawful or harmful to another user or to us or our affiliates.

Account Verification

All accounts and eligible purchases are subject to verification at the sole discretion of MediStore Company. MediStore Company reserves the right to cancel, void, suspend/ban your account from any IP address or device found or suspected of any fraudulent or suspicious activity. In case of any disputes related to these terms of use, any decision made by MediStore will be final and non-negotiable in any circumstance. MediStore will send you an email notification when your account is temporarily suspended or banned, provided you have subscribed to receive notifications, which you can check on your communication preferences page.

Cancellation

Your subscription will remain valid until you cancel it. You can cancel it at any time.

2. License Use

Permission is granted to temporarily download one copy of the materials (information or software) on MediStore Company's website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license, you may not:

- Modify or copy the materials.

- Use the materials for any commercial purpose, or for any public display (commercial or non-commercial).

- Attempt to decompile or reverse engineer any software contained on MediStore Company's website.

- Remove any copyright or other proprietary notations from the materials.

- Transfer the materials to another person or "mirror" the materials on any other server.

This license shall automatically terminate if you violate any of these restrictions and may be terminated by MediStore Company at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

The materials on MediStore Company's website are provided on an 'as is' basis. MediStore Company makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

Further, MediStore Company does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.

You agree that using the site or participating in any program is at your own risk. The site, the program, and the materials contained herein are provided "as is" and "as available," and MediStore Company, its officers, directors, employees, representatives, successors, and assigns (collectively referred to as "MediStore Entities") disclaim all warranties, whether express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Without limiting the generality of the foregoing, to the fullest extent permitted by applicable law, MediStore Entities disclaim any warranties for defects in products or deficiencies, or any claims arising from damage and misuse of the product or modification, selection of an inappropriate or incorrect product, and failure to follow the printed instructions on the product.

MediStore Entities do not warrant that the site or any program will meet your requirements, or that the site will be available on a timely, secure, error-free, or uninterrupted basis, or that the site cannot be hacked or that the results obtained from the site or any program will be accurate or reliable, or that the quality of the products, services, information, or other materials obtained by you from the site will meet your expectations, or that any errors in the site will be corrected. MediStore Company does not guarantee or represent that the materials on the site are error-free or accurate, complete, reliable, or current. MediStore Company is also not responsible for printing errors, omissions, truncations related to pricing, product descriptions, typographical errors, or any text or images. Any materials downloaded or otherwise obtained through the site or any program are at your own risk, and you are solely responsible for any damage to your computer system or loss of data that results from downloading any such materials. No information obtained from the site or any program will create any warranties regarding this site. MediStore Company makes no warranty or guarantee regarding any products or services sold. We are not responsible for any damages arising from any information, products, or services provided by third parties even if we have been advised of the possibility of such damages. In no event shall MediStore Entities be liable for any indirect, incidental, special, or consequential damages (including damages for loss of business, loss of profits, loss of goodwill, loss of use, loss of data, cost of procuring substitute goods, services, or information, or litigation or similar), whether based on breach of contract, tort (including negligence), or otherwise. Even if MediStore Entities have been advised of the possibility of such damages. The limitations of liability set forth above are fundamental elements of the basis of the agreement between you and MediStore Company. The products, information, software, and services offered through and on the site would not be provided without such limitations.

Indemnification

You agree to indemnify, defend, and hold MediStore Company harmless from any losses, expenses, costs, or damages, including reasonable attorneys' fees, resulting from your use of the site or inability to use it, your participation in any program, any products or services you purchased or obtained in connection with the site, any postings, or any activities related to your account, whether by you or someone else, your violation of these terms, your violation of the rights of any third party, or your violation of any applicable laws, rules, or regulations. You agree to cooperate fully and reasonably as required in the defense of any such claims. We reserve the right to assume exclusive defense and control of any matter subject to indemnification by you under this section or if you are required to indemnify us for attorneys' fees, in addition to any losses, claims, damages, or liabilities incurred by us as a result of such a claim.

Copyright, Trademarks, and Other Intellectual Property Rights

You acknowledge that this site and all materials on the site or provided in connection with the programs, including but not limited to the design of the site or programs, text and graphics, sounds, images, software, files, look and feel, selection and arrangement thereof (collectively referred to as "materials") are proprietary to us and are subject to intellectual property and copyright laws and trademarks. The trademarks, service marks, trade names, logos, (collectively referred to as "marks") contained in the site are the exclusive property of MediStore Company or its affiliates.

4. Limitations

In no event shall MediStore Company or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on MediStore Company's website, even if MediStore Company or a MediStore Company authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Accuracy of Materials

The materials appearing on MediStore Company's website could include technical, typographical, or photographic errors. MediStore Company does not warrant that any of the materials on its website are accurate, complete, or current. MediStore Company may make changes to the materials contained on its website at any time without notice. However, MediStore Company does not make any commitment to update the materials.

6. Links

MediStore Company has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by MediStore Company of the site. Use of any such linked website is at the user's own risk.

7. Modifications

MediStore Company may revise these terms of service for its website at any time without notice. By using this website, you are agreeing to be bound by the then-current version of these terms of service. These terms may change periodically and be reviewed at any time and from time to time at our sole discretion by updating this posting. You should review this posting from time to time to stay informed of any changes to the terms of use because they are binding on you. Your continued use of the site indicates your acceptance of any changes or modifications we may make or have already made to these terms.

8. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia, and you irrevocably submit to the exclusive jurisdiction of the courts in Riyadh, Saudi Arabia.

9. Your Account

You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18 years old, you may not use MediStore Company services except with the involvement of a parent or guardian. MediStore Company reserves the right to refuse service, terminate accounts, remove or modify content, or cancel orders at its sole discretion without any legal or financial liability.

10. Delivery

Delivery Policy for Individuals:

No minimum purchase amount is required to benefit from the delivery service.

A shipping fee of 30 SAR including VAT will be applied if the order cost is less than 500 SAR.

Delivery is free for orders of 500 SAR or more.

Heavy items & products such as beds and chairs that weigh over 20 KG, will be treated and priced differently and according to its actual weight and dimensions (1 SAR per extra KG).

Delivery period in Riyadh is 1-2 days, and for out of Riyadh is 2-4 days.

Delivery Policy for Businesses

The mechanism, cost, and duration of delivery for each submitted order will be agreed upon separately.

11. Payment

Payment can be made via Mada cards, credit cards, Apple Pay, cash on delivery(extra fees), bank transfer, or cash.

Amounts will be calculated in Saudi Riyals.

Refunds for canceled orders before delivery will be made to the same card used within 7-14 working days.